Privacy Policy

This page is a placeholder summary. Replace with your finalized policy before launch — work with counsel familiar with Jamaica's Data Protection Act, 2020.

1. Who we are

AegisProtect ("we", "us") provides property and personal-safety monitoring products and services in Jamaica. Our registered address and data controller contact details are available on request at privacy@aegisprotect.io.

2. What we collect

• Account info: name, email, phone, billing address.
• Site & device data: smart station ID, sensor status, arm/disarm events, location of your site.
• Personal Safety data: triggered location, emergency contacts, timed check-in status.
• Usage: app sessions, device diagnostics, crash reports.

3. How we use it

• Operate the service (delivering alerts, routing dispatch, managing billing).
• Coordinate with our response partners when a verified alarm occurs.
• Provide customer support and improve the product.

4. Who we share it with

We share the minimum necessary information with:

• Response partners: verified alarm location and account contact for response (Premium, Executive, and Elite plans forward additional context when you've opted in).
• Service providers: Stripe (payments), cloud hosting, SMS/email delivery.

We do not sell personal information.

5. Location data

Personal Safety location data is only shared when you explicitly trigger — panic press, missed check-in, or Family Circle share. Your location is not tracked continuously unless you've enabled live sharing within Family Circle.

6. Retention

We retain account data while your account is active plus 12 months. Event logs are retained for 90 days by default; customers on Premium and above can request extended retention.

7. Your rights

You can access, correct, export, or delete your data at any time. Email privacy@aegisprotect.io with your request.

8. Security

Data in transit is encrypted with TLS 1.2+. Data at rest is encrypted with AES-256. We run quarterly internal security reviews.

9. Contact

Privacy questions: privacy@aegisprotect.io.